FAQ

Here you can find the answers to frequently asked questions relating to TigerCreate.

If you can't find the answer to your question here, please feel free to consult our online manual or ask your questions in the TigerCreate user forum.

General

What is TigerCreate?

TigerCreate allows you to create interactive projects that can be exported for web browsers (HTML5), as stand-alone app for Android, iOS and Amazon, as iBook, Tigerbook or KF8 for Amazon Kindle. As such, it can transform almost any content, such as illustrated stories, sales or image folders, or even annual reports, into digital titles for an amazing interactive experience.

TigerCreate opens up a wide range of design options: easily integrate numerous interactive elements, such as animations in 2D or 3D space, sounds, links to external websites, movies and innovative games like the brand-new MOVIEPUZZLE, into your products; if you like, you can also add educational games or augmented reality features. Even creating multi-language projects is effortless with TigerCreate, as the software supports you every step of the way. Our three different TigerCreate subscription options offer you the flexibility to design titles entirely in accordance to your own ideas and wishes. After that, it’s up to you to decide what platforms you want to distribute your project on.

TigerCreate is a Tiger Media International GmbH product. The Tiger Media International GmbH’s developers boast many years of experience in the field of digital media, and are constantly enhancing and refining TigerCreate, always working closely with the most important platforms to ensure TigerCreate’s compatibility.

What options and features does TigerCreate offer?

All the software features can be found here. Depending on your subscription type, access to certain features may be restricted or denied.

How can I use TigerCreate at my company?

Companies and agencies can purchase TigerCrate AR as enterprise package. Please feel free to contact us with any inquiries.

Can I only use TigerCreate itself, or one of the product services as well?

We at TigerCreate also offer you or your company service from a single source and help you realise your project. Consulting, conception, realisation and care – whatever your project needs to become reality. Feel free to contact us; we will gladly support you with anything you might need on the way.

What factors do I have to consider when creating AR titles?

TigerCreate uses the Vuforia Engine for its AR feature. Thus, in order to use the AR feature, you will need to create a Vuforia account. All “target images” (the images your app is supposed to recognise) will need to be saved to this account, one for each AR scene. You will also have to get a Vuforia License Key.

As long as your project is still in development, the Vuforia License Key is free (Development License Key) and can be created within your Vuforia account. As soon as you want to export and publish your project, you will need a paid license key. This license key can also be purchased from Vuforia website. Find out more about Vuforia License Prices here.

What requirements do I need in order to export my app?

The export formats TigerCreate offers are intended for distribution on the most common platforms (e.g. Google Play Store, Apple App Store). The content owner is responsible for uploading the files on the respective platform.

In order to do so, you will need a regular account or a developer account for each platform (e.g. Apple, Google or Amazon, fees may apply), as well as a distribution agreement with these partners. TigerCreate needs certain certificates, profiles and data from these accounts in order to export each different app format (see manual for more details).

No special certificates or profiles are required when exporting for web browsers or as a TigerBook.

Technical requirements

What are the technical requirements for TigerCreate?

TigerCreate 2.0 only works on Apple computers, and requires at least macOS 10.12.x Sierra.

Your computer will need:

  • at least 8 GB of RAM
  • an Intel Core i5 processor (or newer) with at least 2.5 GHz
  • approx. 900 MB of free hard disk space
  • and a display resolution of 1440 x 900 pixels or more

What are the minimum end device requirements for running projects created with TigerCreate?

Android devices:

  • Android API level (14+) (Android 4.1 or higher)
  • OpenGL ES Version 2.0+
  • ARMv7 or ARMv8 processor or Intel Atom processors
    ATTENTION: Devices with an Intel chip set do not support AR
  • 1 GB RAM
  • Screen sizes/resolutions: normal@hdpi to xlarge@xxhdpi
  • Speaker, microphone (for audio function in the reader), rear camera (for AR features), internet connection

 

iOS devices:

  • iOS 9 or higher (as of TB Version 3.4., iOS7 will no longer be supported)
  • Devices: iPhone 5 /iPad 3 /iPad Mini 2 or higher

 

General:

  • Minimum of 2 GB RAM to run AR projects

Who do I contact if I have any technical questions related to TigerCreate?

We will be happy to help you with your technical questions. Just post them in our TigerCreate user forum. We usually respond within 2 working days.

Download and Prices

Where can I download the software?

The TigerCreate software can be downloaded from the Mac App Store.

The free Indie version is always downloaded automatically. To upgrade TigerCreate to a 2D, 3D or AR subscription, run TigerCreate and click on the upper right corner of the main window, where the current TigerCreate version is indicated. A new window will open and show you all available TigerCreate subscription options along with their respective prices. You can upgrade TigerCreate directly from there.

To learn about the features and the prices of all available TigerCreate versions and subscription options, click here.

Is there a free trial version available?

Yes, a free trial version with restricted features is available. It is called “Indie” and is the version that gets downloaded automatically from the Mac App Store when you install TigerCreate. To upgrade TigerCreate to a 2D, 3D or AR subscription, run TigerCreate and click on the upper right corner of the main window where the current subscription or version is indicated. A new window will open and show you all available TigerCreate subscription options along with their respective prices. You can upgrade TigerCreate directly from there.

To learn about the features and the prices of all available TigerCreate versions and subscription options, click here.

What subscription types are available?

There are four different ways to use our software: The free Indie version with restricted features and the subscription options 2D, 3D, and AR.

To learn about the features and the prices of all available TigerCreate versions and subscription options, click here.

Should you be interested in us making your company a special business offer, feel free to contact us directly. Companies and agencies can purchase TigerCrate AR as enterprise package.

What can I do if TigerCreate doesn’t register my subscription?

Sometimes subscriptions don’t immediately register with TigerCreate due to certain ways these subscriptions are processed in the Mac App Store. In these cases TigerCreate still remains in the free trial (“Indie”) version. Usually this resolves itself after a certain time. If you need a quick solution, this can be fixed as follows: Delete the TigerCreate app from your mac, log in to the Mac App Store with your Apple ID, then download TigerCreate again.

Exporting

What export formats are available?

TigerCreate can export your project into the following formats:

  • Web export (HTML5/WebGL)
  • Apple App Store application (for iOS devices)
  • Google Play Store application (for Android devices)
  • Apple iBooks Store format
  • Amazon Appstore application
  • Amazon Kindle KF8
  • TigerBooks 2.0 (for the TigerBooks platform)

Other formats for different platforms are in development.
The size of the app depends on the number and size of the graphics, videos and sounds you use, as well as the number of scenes.

Which functions are supported in which export format?

The following table shows you what features are supported in the respective export formats:

What preparations do I need to make before exporting my project?

In order to be able to export your project, a certain set of data has to be provided for each export format. This may include data such as certificates and profiles from your Google or Apple developer account or image files such as app icons or loading screens.

For detailed information on this subject, please refer to our user manual and the section 5.1 Testing and Publishing.

Is it possible to add changes to an already published project?

You can export your project with TigerCreate any time and as often as you like after you have made changes. For most platforms, updating projects that have already been published is unproblematic. Please contact the respective publishing platform to find out about how and when updates are possible and if any restrictions apply.

How much do exporting and publishing cost?

TigerCreate will not charge any additional fees for exporting your projects.

However, for publishing your project on certain platforms, costs may be incurred that TigerCreate can’t control. For example, to publish apps in the Apple App Store or the Google Play Store, you will need a respective developer account for which fees apply. Please refer to the respective websites of these companies for more information (Apple and Google).

For the use of TigerCreate’s Augmented Reality (AR) feature, additional costy may apply, too. TigerCreate uses the Vuforia Engine for its AR feature. Thus, in order to use the AR feature, you will need to create a Vuforia account. All “target images” (the images your app is supposed to recognise) will need to be saved to this account, one for each AR scene. You will also have to get a Vuforia License Key. As long as your project is still in development, the Vuforia License Key is free (Development License Key) and can be created within your Vuforia account. As soon as you want to export and publish your project, you will need a paid license key. This license key can also be purchased from Vuforia website. Find out more about Vuforia License Prices here.

Webinars, Workshops und Support

When and where will there be a TigerCreate workshop or webinar?

TigerCreate workshops are held regularly in Hamburg, Berlin and Munich.

TigerCreate webinars are held frequently, too, and users can participate from all over the world.

The dates for workshops and webinars are announced via our newsletter and our Facebook page.

Click here to sign up for our newsletter (please scroll down to the very end).

Click here to connect with us on Facebook.

What do I need in order to participate in a webinar or workshop?

In order to participate in one of our TigerCreate workshops, you’ll need a MacBook with at least macOS 10.12.x Sierra. Ideally, the free “Indie” version of TigerCreate is already installed. Your Mac should also meet these requirements:

  • at least 8 GB of RAM
  • Intel Core i5 processor (or newer) with at least 2.5 GHz
  • about 900 MB free disk space
  • display resolution of at least 1440 x 900 pixels

In order to participate in one of our TigerCreate webinars, you will need an internet connection and the registration link for the webinar tool as well as headphones/speakers and a microphone. We recommend using an Apple computer that meets the requirements stated above and runs the free TigerCreate “Indie” version in order to be able to fully participate and work with the software. A webcam is optional.

How much does it cost to participate in a TigerCreate webinar or workshop?

Participating in one of our workshops or webinars costs:

  • Webinar: € 150 (2 x 3 hours)
  • Workshop: € 250 (one day)

If you want to register for a workshop or webinar, please send us an e-mail.

How can I register for a TigerCreate webinar or workshop?

If you want to register for a workshop or webinar, please send us an e-mail.